Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a proficient Software Architect, your daily responsibilities encompass a wide range of tasks. You will collaborate with cross-functional teams to evaluate the current software landscape, identifying gaps and determining both functional and non-functional requirements for new software or applications. Your role involves using various tools and methodologies to design representations for functions and user interfaces of desired products. You will also lead and adhere to industry-standard architecture review processes, ensuring alignment with broader architectural standards. A key part of your role is to establish a continuous improvement framework for refining software product delivery, with a focus on efficiency from software design to system architecture, including aspects like microservices.

This position is an individual contributor role reporting to VP, Cloud Engineering & Technical Operations.

Responsibility

• Define the vision for observability and availability engineering, collaborating with cross-functional teams to align on goals and priorities, and driving the implementation of best practices for monitoring and reliability
• Implement transaction monitoring for critical services, monitoring real-time transaction flows and detecting anomalies, collaborating with operations teams for seamless availability and investigating
• Resolve incidents related to transactional systems, driving monitoring of reliability and performance of all internal systems, and identifying areas for improvement and suggesting enhancements
• Oversee all aspects of technical incident response from initiation to resolution, assessing the nature of incidents, determining necessary resources, and leading efforts to contain and resolve the situation
• Facilitate communication with team members, stakeholders, customers, and others through conference calls and documenting all activities during incidents following established methodologies
• Conduct root cause analysis for each incident, defining follow-up action items, and making recommendations to stakeholders
• Stay informed about current threats and vulnerabilities, and continuously improving the incident response process
• Architect and design scalable monitoring infrastructure, developing and maintaining monitoring tools, dashboards, and alerting systems, collaborating with infrastructure teams for integration, and ensuring high availability and low latency
• Nurture a collaborative and growth-oriented team culture, hire and train engineers, and provide technical guidance and mentorship

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's Degree in Engineering, Technology, or a relevant field
• 15 years of experience with a deep understanding of various coding and programming languages
• 10 years of experience in Database Design and Data Modeling
• Experience in leading and managing teams

Preferred

• Experience with AWS or Azure
• Proficiency in cloud services and infrastructure
• Expertise in AWS offerings like EC2, S3, Lambda, and RDS
• Experience in setting up load balancers, VPCs, and security groups

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $251,100.00 - $393,500.00 base salary

Illinois and Colorado: $233,900.00 - $330,425.00 base salary

Washington and New York (including NYC metro area): $233,900.00 - $354,675.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including an accommodation to properly use our online system, you may contact us at accommodations@docusign.com.

If you experience any technical difficulties or issues during the application process, or with our interview tools, please get in touch with us at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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